Privacy Policy

Last Updated: November 6, 2024

1. Introduction

Kwik Keys Velo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our bicycle rental services, or interact with us in any way.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book bicycle rentals online or in-person
• Create an account with us
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotional activities
• Visit our location

This information may include:

• Name, email address, phone number
• Postal address and zip code
• Date of birth (for age verification and safety purposes)
• Government-issued ID information (for rental agreements)
• Emergency contact information
• Payment information and billing details
• Profile photos (if you choose to provide them)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers and cookies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your bicycle rental bookings
• Verifying your identity and eligibility for our services
• Communicating with you about your reservations and our services
• Providing customer support and assistance
• Processing payments and managing your account
• Sending promotional offers, newsletters, and updates (with your consent)
• Improving our services and developing new offerings
• Ensuring the safety and security of our bikes and customers
• Complying with legal obligations and protecting our rights
• Analyzing website usage and optimizing user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, marketing platforms, and customer support tools.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as:

• Court orders or subpoenas
• Law enforcement requests
• Compliance with legal obligations
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and data storage
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Rental records: 7 years for accounting and legal purposes
• Customer service communications: 3 years
• Marketing data: Until you unsubscribe or 2 years of inactivity
• Website analytics: 26 months (Google Analytics)

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.

7.2 Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request the deletion of your personal information, subject to certain legal limitations and exceptions.

7.4 Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at adlerwalker@qwikkeysvelo.com
• Updating your account preferences

7.5 Cookie Preferences

You can control cookies through your browser settings and our cookie consent banner. For more details, see our Cookie Policy.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For children between 13 and 18, we may collect some information with parental consent, and parents/guardians can review and request deletion of their child's information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes (where we have your email address)
• Providing notice through our website or mobile app

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Legal Basis for Processing (EU Users)

If you are located in the European Union, we process your personal information based on the following legal grounds:

• Contract performance: To provide our rental services as requested
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: To improve our services and ensure security (balanced against your rights)
• Consent: For marketing communications and certain types of data processing

You have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information violates applicable law.

15. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided in Section 13.

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This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.